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Mattress FAQs











How can I tell if I need a new mattress?

If you bought your current mattress over seven years ago, it may be time to start thinking about a new mattress set. Other indications it may be time for a change include:

  • Your mattress suffers from diminished support capabilities, is not smooth or comfortable to sleep on, or shows too much wear and tear.
  • You wake up feeling tired and remain exhausted throughout the day.






Why are today’s mattresses so thick?

Proper support and comfort are critical components of a mattress — it’s what makes for a great night’s sleep. New technologies and generous amounts of upholstery are specifically designed to support your body while reducing tossing and turning.





Why is my new mattress set much higher than my old one?

While this is expected, it can certainly be surprising; however, there are several simple remedies. The first rule is, “Change the height, not the mattress.” Your sales associate can help you reduce the height of your mattress set with the following options.

  • Reduced height box spring — a matching box spring of equal quality at a lower height.
  • Low profile bed frame — a strong metal bed frame of equal quality at a lower height.
  • Drop-down metal rails — a lower height rail system that accommodates a headboard and footboard.






My new mattress seems to be sagging where I sleep. Why?

Slight body signatures are absolutely normal and expected. Fibers and foams contour your body, relieving pressure points and ensuring total comfort, so you can rest assured knowing that your new set of bedding will conform to your body like a new pair of shoes conform to your feet.

Thicker, plusher mattresses show more pronounced body signatures than firmer mattresses. In fact, you should be more concerned if you mattress does not show slight body signatures.

Body signatures should only be a concern if they exceed 1 1/2 inches. This is very rare and your limited warranty protects you from this type of defect. Just be sure that your mattress set rests on a proper bed frame and has adequate center support.





How do I set up my Queen or King mattress and box spring?

Make sure you place your mattress set in an appropriate bed frame with a rigid center support that includes at least five legs. If your bed frame includes a headboard and footboard, make sure the support consists of five hardwood cross slats or three metal cross slats with a rigid center support on each cross slat.

If you have a King mattress set, you may notice the formation of body signatures. As most individuals do not sleep in the middle of the bed and tend to sleep in the same spot night after night, body signatures may form. Therefore, you may notice a ridge in the middle of the mattress, which is quite normal.





Why is it taking longer for me to get used to my new mattress?

Most people go through an adjustment period with their new mattress. It is likely that your old mattress lost its support capabilities and your body was conforming to a non-supportive posture while sleeping. Your body needs to adjust to the corrective action of the new support system. Depending on the individual, this adjustment period my last a few days or up to a month. Your initial discomfort should subside and you will be sleeping wonderfully in no time at all!





What do I need to know about my warranty?

Simple caution and care will protect your investment. Be mindful of the following situations that will void your manufacturer’s warranty.

  • Do not remove the “Law Label” attached to the product. Contrary to popular belief, it is not actually illegal to remove, but it does contain coded information used to identify the mattress.
  • Always protect your mattress and box spring from soiling and stains. We will not service or replace any item deemed unsanitary, as the law prohibits the handling of such items.






How do I compare mattresses?

Refer to our Mattress Comparison guide for help determining which Jamison Bedding product will offer you the best night’s sleep.





How do I find out the firmness of a Jamison Bedding mattress?

See our Mattress Firmness Chart to find the mattress best suited for your sleep needs.